Warranty Information

The limited warranty period applies from the date of purchase by the customer and is non-transferable; namely, it applies only to the original purchaser of the product. Proof of purchase will therefore be required with any warranty claim and that claim is between the dealer from whom the product was purchased and the customer with whom they have a contract of sale. The customer must have purchased a genuine product of Oxford Products Ltd from an authorised reseller to receive full technical support.

The warranty covers manufacturing defects only. Please note that this does not include consumable items such as batteries, brake pads, bulbs etc., unless otherwise stated. The liability of Oxford Products Ltd is limited to the cost of repair and/or replacement of the product under warranty and does not include refunds or cash exchanges. The warranty is void if the defect is caused by misuse; neglect and tampering or if the fitting/ use of the product is outside of the instruction/ guidelines provided by Oxford Products Ltd. It is invalidated if unauthorised persons carry out any alterations and/or repairs.

The warranty will also be invalidated in the following cases:

• A domestic product is used in a commercial environment
• Repair required to any product where the serial number has been removed/ tampered with
• Repair to any product, where reasonable wear-and-tear is expected
• The product is counterfeit or has been used in conjunction with other counterfeit products
• The product was purchased from an un-authorised reseller

None of the above affects your statutory rights.

Technical Assistance

To obtain technical assistance you can:

• Contact the seller (for online/ in-store purchases)
• Return to your original point of purchase (if it was an in-store purchase)
• Contact Oxford Products customer services

Warranty Claims

Warranty claims should be submitted to the authorized reseller where you purchased the products as this is with whom you have your legal contract of sale.

Where this is not possible (e.g. if the store has gone into administration), Oxford Products Ltd. are happy to help assist with a warranty claim, however return postage will not be covered. For direct support from Oxford Products, please contact our customer services department by clicking here. To assist our team, please have your model number, serial number, date of purchase and details of where the product was purchased from ready when calling. A proof of purchase will be required. (Proof of purchase can also be a bank statement clearly showing the transaction.)

Warranty Registration

You can register your product warranty by clicking the button below (This will direct you to our product registration website):