FAQ

If you can’t find the answer or help you are looking for, you can contact our customer services team direct by emailing: [email protected] or by calling 01993 862 300.

Battery Chargers

Question - What is the difference between an intelligent charger and a trickle charger?
Answer
A trickle charger will give a constant small charge as long as it is connected, whereas the intelligent chargers will charge until the battery is at its optimum and then go into standby mode until a voltage drop is noticed. On detecting a voltage drop the charger will kick back in and start charging again.

Oximiser 600/601 – Trickle

Oximiser 900/3X – Intelligent
Question - Are your battery chargers ok to use on a motorcycle that has a canbus system?
Answer
Regarding all our battery chargers, if you use the fitting kit we provide (the ring lead attachment) then it does not matter what system the motorcycle uses for electronics, our chargers will work fine as they connect directly to the battery. The systems on the motorcycle (e.g Canbus) only have any effect if you use their sockets and not the ones we provide. The Oximiser 600/601 models should work fine with canbus systems as they provide a constant trickle charge current through the accessory/power socket.
Question - Oximiser Pro: What battery types are each of the chargers compatible with?
Answer
Oximser Pro 900 – 6 & 12Volt WET/MF Batteries (3.5 – 20ah)
Oximiser Pro 1250 – 6 & 12Volt WET/MF / AGM / GEL & 12V LIFEPO4 batteries (3.5-40ah)
Oximiser Pro 2000 – 12Volt WET/MF / AGM /GEL & V LIFEPO4 batteries (8-80ah)
Oximiser Pro 5000 - 12Volt WET/MF / AGM /GEL & V LIFEPO4 batteries (20-120ah)
Question - Oximiser Pro: Can the battery connection leads be purchased separately?
Answer
Yes, the code needed to order the part is - EL113 - CROC-O-RING LEADS
Question - Oximiser Pro: What fuses should be used for each charger?
Answer
Oximiser Pro 900/1250 – 2-amp micro blade fuse

Oximiser 2000 – 4-amp micro blade fuse

Oximiser 5000 – 7.5-amp micro blade fuse

(All 3 fuses are included when you purchase the EL113 croc-O-ring)
Question - Oximiser Pro: Will the chargers restart after a power cut?
Answer
Yes, the charger will start back up automatically should a power cut occur; this is a new feature unique to this range of chargers.
Question - Oximiser Pro: What would happen if I selected the incorrect Voltage mode for battery type?
Answer
The 900 model will automatically select the correct voltage. The 1250 charger will automatically recognise if the wrong voltage has been selected (6V/12V) and stop charging. The 2000/5000 models only support 12V due to the high amperage output.
Question - Oximiser Pro: What would happen if I selected the incorrect battery mode for my battery type?
Answer
For the 1250/2000/5000 if it important to select the correct battery type (WET/MF / AGM / GEL & 12V LIFEPO4) to ensure the charger optimise the charge profile for this battery type, incorrectly doing so could damage the battery.

Please contact your local Oxford retailer if you are unsure on what type of battery you have.

The battery type (WET/MF / AGM / GEL & 12V LIFEPO4) is commonly shown on the main face of the battery.
Question - Oximiser Pro: Will this range of chargers charge a deeply discharged battery?
Answer
Yes - The Oximiser Pro range will recognise a 12V battery that is above 4 volts; if the battery is below 4 volts, it would be advisable to replace the battery.
Question - Oximiser Pro: What should I do if my Oximiser LCD display charge graphic is flashing?
Answer
If the charge profile on the charger’s screen is flashing and the indicator is full, the charger is in de-sulfate mode and should be left to complete this for up to 60 hours. If this does not work, then you may need to replace the battery. Please refer to the instruction manual for more information on desulphation mode.
Question - Oximiser Pro: Can the Oximiser Pro range charge Lithium batteries?
Answer
Our Oximiser Pro’s 1250/2000/5000 models can charge 12V Lithium Batteries (LiFePO4).
Question - Battery Monitor: What batteries can the Battery Monitor be used on?
Answer
It can only be used on 12Volts Led Acid batteries, NOT Lithium (LiFePO4)
Question - Battery Monitor: What do the colours mean?
Answer
Green - Strong (battery will be more than 12.6)

Yellow - Charge (battery voltage between 12.2-12.6)

Red - Weak (battery voltage is below 12.6)
Question - Solariser: Does the battery charger drain the battery once the light fades?
Answer
The charger has a blocking diode to ensure it will not drain the battery when the light fades.

COVERS

Question - The tape on my motorcycle cover is peeling away, can you recommend a glue I can use to fix it?
Answer
Our advice would be to go to an outdoor/camping retailer and speak to an advisor there to recommend the best quality tent glue for this purpose.
Question - Will your motorcycle covers fit my motorcycle?
Answer
As all our motorcycle covers are universal, we would recommend that you measure your motorcycle and compare it to the measurements on our sizing chart which is available here.

HEATED GRIPS

Question - Can the current V8 switch be used with all older models of the HotGrips™?
Answer
Yes, the V8 switch will replace all your old wiring, you need to remove all the old loom and just leave the grips in place. The V8 will plug straight into the grips and wire direct to the battery.
Question - Are there any tests that can be carried out should one of my HotGrips™ fail to heat?
Answer
Yes, there is a simple test that can be carried out should one grip fail to heat. Firstly, take the connector from the working grip and swap on to the grip that is not heating. Should the grip now heat up, this will tell you that the fault lies with the connection to the grip rather than the grip itself.
Question - Can the grips for the HotGrips™ be purchased separately?
Answer
Yes, the grips can be purchased separately from your local Oxford dealer. You will need to know the model of HotGrips™ to ensure you order the correct grip pattern. You can see all the models available on our website.
Question - Can the HotGrips™ be wired via a relay like the ignition?
Answer
We advise that the HotGrips™ are wired direct to the motorcycle’s battery as per the instructions. However, if you wish to wire via a relay then it is possible. For advice on wiring the HotGrips™ through a relay, please contact the motorcycle manufacturer or your dealer.

WARRANTY INFO

Question - I don’t have a dealer stamp on my warranty card can I still send it into you?
Answer
Yes you can as long as you send in a copy of your proof of purchase.

MISCELLANEOUS

Question - Where can I purchase Oxford products?
Answer
Use our Where to Buy page and input your postcode to find a list of dealers in your area.